FAQ’s – Gaur Craft

FAQ's

1. What is the quality of your home decor products?

At Gaur Craft, we take pride in offering high-quality home decor items. Each product is carefully selected and crafted using premium materials to ensure durability and style. We strive to exceed your expectations with our commitment to excellence.

2. How long will it take to receive my order?

We aim to process and ship your order within 2-3 business days. Delivery times vary based on your location.

3. Do you offer free shipping?

Yes, we offer free standard shipping on all Indian orders over Rs.5000. For orders below this amount, a shipping fee will be calculated at checkout. International shipping costs vary based on destination and order size.

4. What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it within 14 days of delivery for an exchange or refund. Items must be returned in their original condition and packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

5. How do I initiate a return?

To initiate a return, please follow these steps:Contact our customer service team at ______ to request a Return Authorization (RA) number. Pack the item securely in its original packaging, including the RA number inside the package. Ship the item to the return address provided by our customer service team. Once we receive and inspect the returned item, we will process your refund or exchange.

6. Can I track my order?ange my Photo from Admin Dashboard?

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress on our shipping partner's website.

7. What payment methods do you accept?

We accept various payment methods, including Visa, MasterCard, American Express, Discover, and PayPal. All transactions are securely processed to protect your information.

8. Do you offer gift wrapping services?

Yes, we offer gift wrapping services for an additional fee. You can select the gift wrapping option during checkout, and we will beautifully wrap your item and include a personalized message.

9. Can I change or cancel my order after it has been placed?

We strive to process orders quickly. If you need to change or cancel your order, please contact our customer service team as soon as possible at [email address]. If your order has not yet been shipped, we will do our best to accommodate your request. Once an order has been shipped, changes or cancellations are no longer possible, and you will need to follow our return process.

10. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary based on the destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.